Overview
LOANE ("LOANE," "we," "us," or "our") operates the LOANE mobile app and the website at joinloane.com (together, the "Service"), a peer-to-peer platform that lets college students rent, lend, and discover clothing within their campus community. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have over it.
By creating an account or otherwise using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.
Information We Collect
Information you provide directly
- Account information: your name, email address, university-issued (.edu) email used for student verification, school/university, profile photo, and optional bio.
- Listing information: photos, descriptions, brand, size, color, rental pricing, and availability for items you list for rent.
- Booking & transaction information: rental dates, pickup location selections, booking history, and communications related to a rental.
- Payment information: when you add a payment method or set up payouts, your card and bank details are collected and stored directly by our payment processor, Stripe. LOANE does not store your full card number or bank account number on our own servers. See "Payments" below.
- Pickup & return photos: photos taken by you and the other party at handoff and return, used to confirm item condition and resolve damage or loss disputes.
- Messages: content you send to other users through in-app messaging.
- Reviews: ratings and written reviews you leave for other users.
- Support communications: information you provide when you contact us for help.
Information collected automatically
- Device & usage data: device type, operating system, app version, crash logs, and how you interact with the Service.
- Location: if you grant permission, approximate or precise location to display and select pickup locations. We do not track your location in the background.
- Log data: IP address, access times, and pages or screens viewed.
Information from third parties
- Payment and payout status from Stripe (e.g., whether a charge succeeded or a payout account is verified).
- Domain verification signals used to confirm a submitted email belongs to an accredited university.
How We Use Your Information
- Operate, maintain, and improve the marketplace, including matching renters and lenders and processing bookings.
- Verify university affiliation to keep the community restricted to students.
- Process payments and payouts through Stripe, including fees, protection charges, and lender earnings.
- Facilitate in-app messaging between renters and lenders.
- Review pickup/return photos to resolve damage, loss, or dispute claims fairly.
- Send transactional communications (booking confirmations, payout notices, security alerts) and, if you opt in, marketing communications.
- Detect and prevent fraud, abuse, and violations of our Terms of Service.
- Comply with legal obligations and enforce our agreements.
Photos & Location
Camera access is used to take listing photos and pickup/return condition photos. Photo library access is used to upload existing photos. Pickup/return photos are stored securely and are only accessible to the two parties in that booking and, if a dispute is filed, our support team for the purpose of resolving it.
Location access is used only to display pickup location pins and help you and the other party find each other for a handoff. LOANE does not continuously track your location, and location permission can be denied or revoked at any time in your device settings without losing access to core features.
Payments
All payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you save a card or set up payouts, that information is sent directly to Stripe and is not stored on LOANE's own servers. LOANE retains only the transaction records necessary to operate the marketplace (amounts, fees, timestamps, and payment status) and a Stripe-issued reference ID for each payment method, never a full card or bank account number. Payouts to lenders are made through Stripe Connect. Read Stripe's own privacy policy at stripe.com/privacy.
Data Retention
We retain account and transaction information for as long as your account is active and for a period afterward as needed to resolve disputes, enforce our agreements, and comply with tax, accounting, and other legal obligations. Pickup/return photos are retained for a limited window after a booking completes, or longer if tied to an open dispute, after which they are deleted. Messages are retained while your account is active and deleted upon account deletion, except where retention is required by law.
Your Rights & Choices
- Access & correction: you can view and update most of your account information directly in the app under your profile settings.
- Marketing opt-out: you can unsubscribe from marketing emails at any time using the link in those emails; you'll still receive transactional messages related to your account and bookings.
- Location & camera permissions: can be granted or revoked at any time in your device's Settings app.
- California residents (CCPA/CPRA): you have the right to know what personal information we collect, request deletion, request correction, and opt out of the "sale" or "sharing" of personal information. LOANE does not sell personal information. To exercise these rights, contact us at the email below.
- All users: you may request a copy of your personal information or ask us to delete it, subject to the retention exceptions described above, by contacting us or using in-app account deletion.
Deleting Your Account
You can permanently delete your account and associated personal data directly within the app: go to Profile → Settings → Delete Account. Deleting your account removes your profile, listings, messages, and photos from active use. We may retain limited records (such as transaction and payout history) where required for legal, tax, fraud-prevention, or dispute-resolution purposes, even after account deletion. If you're unable to complete deletion in-app for any reason, email team@joinloane.com and we will process your request.
Children's Privacy
The Service is intended for college students and is not directed to, and should not be used by, anyone under the age of 17. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided us information may contact us to request deletion.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit, restricted database access, and secure storage for photos and payment references. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Where Data Is Stored
The Service is currently intended for students at accredited U.S. colleges and universities, and personal information is stored and processed in the United States. If you access the Service from outside the U.S., you understand your information will be transferred to and processed in the U.S.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Effective" date above and, where appropriate, notify you in-app or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
Contact Us
Questions about this Privacy Policy or your personal information? Reach us at team@joinloane.com.